When someone leaves your organization, deactivate their user in Strety rather than deleting them, so you keep a record of their data. This guide covers how to prepare for deactivation, deactivate a user from Adminland, manage the items they owned, and reactivate the user later if needed.
Required permissions
To deactivate or reactivate a user, you need one of the following roles:
Account Owner
Admin
Before you deactivate a user
Before you deactivate a user, review their Person Space. A Person Space shows every item the user owns or is assigned across all teams and meetings, so you can reassign those items to another user or move them to another space. To learn how to open a Person Space or get access to one, read How to Provide Access to Secret and Person Spaces (HR Permission).
Important: Move any items that live in the user's Person Space to another space before you deactivate the user, so they stay accessible after deactivation.
Deactivating a user in Strety
Go to Adminland and open the Users page.
Click the three-dot menu next to the user.
Select Deactivate.
Note: You are not billed for deactivated users.
Managing items assigned to deactivated users
After you deactivate a user, any items assigned to them stay visible on their respective team pages. The owner's avatar appears greyed out, and a "deactivated" label shows on hover.
For each item assigned to the deactivated user, take one of the following actions:
Reassign the item: Choose this to keep tracking the item with a new owner who is accountable for it.
Archive the item: Choose this when you no longer need to actively track the item. Archived items stay viewable from any space they belong to.
Delete the item: Choose this when you no longer need to track the item or keep a historical record of it.
Reactivating a user
Go to Adminland
Select Users
Click the Deactivate Users tab.
Click the three-dot menu next to the user.
Select Restore.
