Overview
Categories provide an additional layer of organization across key areas of your account. In this video, you’ll learn how to:
Use categories across supported tools
Create and manage custom categories
Understand how categories differ by team and tool
Apply categories when items are shared across teams
Configure organization-wide (global) categories
Where Categories Are Used
Categories are currently supported in:
Rocks
Scorecards
Headlines
Issues
Playbooks
Each tool manages its own set of categories, meaning categories do not carry over between tools.
Key Concepts
Tool-Specific
Categories are unique to each tool, meaning categories do not carry over between tools. For example, a category created in Rocks will not appear in Headlines.
Space-Specific
Categories are also tied to a specific team (space), meaning categories do not carry over between spaces. This allows each team to organize items in a way that fits their workflow.
Org-Wide Categories
Admins can create global categories that are available across multiple teams.
These are indicated with a link icon and can be managed in Admin settings.
Working with Shared Items
When an item (like a Rock or measurable) is shared across teams:
The category from the original (primary) team does not carry over
Each team assigns its own category independently
This allows for more relevant and specific organization within each team
💡 Example:
A measurable categorized as “Support” in the Leadership team might be better categorized as “Efficiency” in the Support team.
Managing Global Categories (Admins Only)
Admins can create and manage organization-wide categories by:
Navigating to Admin Settings
Selecting Categories and Types
Choosing the relevant tool
Creating categories and assigning them by space type or specific teams
These categories will then appear across applicable teams with a global indicator.
When to Use Categories
Categories are especially helpful when you want to:
Organize large volumes of Rocks, Issues, or Scorecard data
Standardize reporting across teams
Add clarity to shared items across different spaces
Create more granular organization within specific teams
Need Help?
If you have questions or need assistance, reach out via in-app chat—our support team is happy to help.
