Support Hours
Our official support hours are Monday through Friday, 8:00 AM – 6:00 PM EST, excluding holidays.
Outside of these hours, including holidays, we have limited team coverage monitoring the queue, primarily for urgent or emergency issues. While we may occasionally respond to other inquiries during off-hours, non-urgent requests are typically addressed on the next business day.
Ways to Reach Support
You can contact the Strety Support team through any of the following channels:
Chat with Us In-App
The fastest way to reach us is through the in-app chat, located in the bottom-right corner of your screen once you’re logged into your Strety account.
Visit Our Help Center
Browse helpful resources or submit a support request through our Help Center:
https://help.strety.com/en/
Email Our Team
You can also email us directly at:
support@strety.com
What to Expect
For the quickest response, we recommend reaching out via in-app chat or through the Help Center.
If you contact us outside of normal support hours, your request will still be reviewed, but non-urgent inquiries may receive a response on the next business day.